Warranties
For Your Little One — 6-Month Warranty
The short version
- Length: 6 months from the date of purchase.
- Who’s covered: The original purchaser only (non-transferable).
- What’s covered: Manufacturing faults in For Your Little One-branded products used for normal, private/home use.
- What’s not covered: Wear and tear, accidental damage, misuse, incorrect assembly, neglect, third-party parts, airline/courier damage, and anything outside the user guide.
- How to claim: Email help@foryourlittleone.com with your order number, clear photos/video of the issue, and a brief description. We’ll advise next steps (including inspection/repair/replacement if eligible).
- Your rights: This warranty sits alongside your statutory rights under UK law.
Full Terms
1) Scope & Duration
- Warranty period: 6 months from the purchase date on your receipt.
- Brand: Applies to For Your Little One-branded products only. Other manufacturers’ products are covered by their own warranties (see our Terms & Conditions for details).
- Original owner: This warranty is non-transferable and applies only to the first purchaser.
- Territory & use: Private/home use only. Commercial use (e.g., rental, nursery settings) is excluded.
2) What’s Covered
Manufacturing defects arising in normal use, including (as relevant to the product):
- Frames/chassis, joints and folding mechanisms
- Wheels/axles/adapters (manufacturing faults)
- Harness systems and buckles (manufacturing faults)
- Seams and stitching defects, zips, hook-and-loop fasteners
- Colour fastness defects that arise within normal care guidelines
Where a claim is approved, we’ll decide the appropriate remedy: repair, replacement of parts, product replacement with a similar item, or refund (at our discretion).
3) What’s Not Covered
- Normal wear and tear (e.g., tyres, scuffs, scratches, fabric pilling, general fading from sunlight)
- Accidental damage or damage from misuse, neglect, impact, liquids, sand, or weather exposure beyond normal use
- Incorrect assembly/installation, failure to follow the user guide, or improper maintenance/storage (including mould, rust, corrosion)
- Third-party/aftermarket parts or accessories and any damage they cause
- Unauthorised repairs or modifications
- Cosmetic damage that doesn’t affect function
- Transit/airline/courier damage (please claim with the carrier)
- Missing proof of purchase or removed/altered serial numbers/labels
4) How to Make a Claim
Email help@foryourlittleone.com with:
- Order number/receipt (proof of purchase)
- Photos or a short video clearly showing the fault and the full product
- A brief description of what happened and when the issue started
We may ask for additional information, serial/ID labels, or for the item to be returned for inspection. Keep original packaging where possible. This is a return-to-base warranty; we’ll confirm the returns process once we review your claim.
5) Remedies & Limitations
- The warranty provides a right to repair first. If repair isn’t reasonable, we may offer a replacement part/product or a refund—at our discretion.
- If an exact colour/fabric/model is unavailable, we may provide a similar current equivalent.
- Any repair or replacement does not restart the original 6-month period.
- If we confirm the issue is not a manufacturing fault, we’ll return the item to you and can quote for a paid repair if available.
6) Your Statutory Rights
Nothing in this warranty affects your statutory rights (e.g., under the Consumer Rights Act 2015).
Need help?
Email help@foryourlittleone.com and we’ll guide you through next steps.
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