Returns & Refunds
Certainly! Here's the updated Returns & Refunds Policy with the DPD returns portal and drop-off link included clearly and professionally:
Returns & Refunds Policy
At For Your Little One, your satisfaction is our priority. If you're not completely happy with your order, we aim to make returns as quick and convenient as possible.
Contact Us
Still have questions about your return?
📱 WhatsApp: 07540 030297
📧 Email: Help@foryourlittleone.com
Returns Overview
You have 14 days from the date of delivery to request a return under the Consumer Contracts Regulations.
To be eligible for a return:
- Items must be unused, in original packaging, and in resalable condition
- All original tags and manufacturer’s boxes must be included and undamaged
- A £10 admin and restocking fee will be deducted from your refund
Please do not write on the packaging. Use clear tape only, as brown tape may damage the product box.
Items Not Eligible for Return
For hygiene reasons, we do not accept returns if the following items have been opened:
- Bedding
- Fitted Sheets
- Nursing Pillows
Please ensure you're satisfied with these products before unsealing or using them.
Return Options
🔄 DPD Drop-Off Returns Portal
You can use our convenient returns portal to drop off your item at a local DPD Parcel Shop:
👉 Click here to start your return
Just follow the on-screen instructions to generate your label and find your nearest drop-off point.
📦 Return by Courier (Your Own)
You can also arrange your own return using a tracked courier and send the item to:
For Your Little One Ltd
Unit 12 Tibbington Works Industrial Estate
Zion Street, Tipton
Dudley, DY4 9DP
Keep your tracking number and proof of delivery until your refund is processed.
Courier Collection by Us
If you'd prefer, we can arrange a collection from the original delivery address. Please ensure:
- Safe and accessible collection from the correct location
- All parts, accessories, and (if possible) original packaging are included
- A responsible adult is available if you're not home
We may request photos or videos to support your return.
Collection Fees & Failed Attempts
- Two failed attempts (for faulty items) are covered
- £25 charge per additional collection attempt
- £26.50 fee for failed collections, deducted from your refund
Refunds
Once your return is received and approved:
- Refunds will be issued within up to 14 days to your original payment method
- A £10 admin and restocking fee will be applied
- Any collection charges (if applicable) will be deducted
Please allow up to 10 working days for the funds to appear in your account.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us within 48 hours. Our team will assist with a swift resolution. We may request supporting evidence such as photos or videos.
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