Your Name *

Order Number

Email *

Subject *

We are here to help!

*Please add as much information as possible so we can deal with your request promptly* *

REQUIRED-If you are requesting the following - Damaged / Faulty Items. We must have IMAGES and/or VIDEOS to be able to deal with your request *

Phone Number ( it may be easier for us to ring if a complex issue to get resolved ASAP)

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

If your subject is about -

Tracking - we will aim to get an update with the courier ASAP, sometimes parcels will get lost and an investigation has to be done with the courier. This will take up to 7 days. If you can let us know what you would like a REFUND or RE-SEND we will do this as soon as the investigation has been completed

Return-

Your welcome to return the goods. You can return them providing they are in resalable condition and in the original packaging, To submit a return for FYLO products please click here - https://foryourlittleone.com/a/returns

Drop ship Ickle Bubba- Ickle Bubba will only accept return back within 14 days and if they're unused and in original packaging. The wheels must not be used outside. Collection from IB to you would typically be £15 deductible from the refund, Please allow an average of 3 days for the collection date. eg. If we ask you which day IB can collect on the Monday we would need a date from Wednesday onwards. ( excluding weekends ). You may also contact them if you prefer.

Cuddle Co / M&B - If you would like to return your order back to the manufacturer for an * exchange* or a refund your welcome to do so. You can drop us an email and we can start the return with them or your welcome to email customerservice@cuddleco.co.uk. They will provide you with a reference to put inside the box so they can locate once received.

Their address is:

Please arrange to return the item to the address below:

Returns

CuddleCo

Cornbrook

2 Brindley Road

Old Trafford

Manchester

M16 9HQ

Any other brand like Kinder Kraft, Venicci etc please drop us an email and we can help determine the best mode of return. **VenicCi will accept returns back once authorised via email same as cuddle co*

Damaged or faulty goods- Im sorry to hear you have received faulty goods, but please dont worry I will rectify this for you. Please kindly attach some images to the form and we can rectify the issue. If this is a FYLO item we can ship you a replacement part to fix the issue.

If the item is a kinderkraft, Please pass over the images and the part with a defect or is missing from the instruction manual. We can then file a claim with the manufacturer and they will find the best way to resolve. They typically send the parts needed. They are based in Poland so shipping times may vary. This typically can take 5-7 working days depending.

If the item is M&B, CUDDLE CO, DOONA, VENICCI please send us all information needed and we will contact the manufacturer. ( outcome will be different depending on issue)

***Maybe we can add - some manufacturers offer their own after care and we will be sure to email you all the information. This can help with a faster resolution and help to cut the back and fourth****

product query - We are always happy to help with your queries. Please let me know the item and any information you need. We will aim to get back to you in 24 hours.

Received wrong items / qty - I'm sorry to hear you received the wrong item and / or quantity. We will get this rectified for you as soon as possible. Please include as much information about the issue as you can.

We can sort an exchange for the correct goods.

Raise a complaint - Im sorry to hear the outcome was not as expected. If you wish to file a complaint your welcome to do so. I would like to add, all our emails are reviewed by a manager daily.

If you would like someone higher to step in, please forward your email over to **lauren@for-your-little-one.co.uk** ( not sure what email this needs to go to yet) and we will aim to get back to you in 72 hours with a resolution.

Added notes for Dean

Found this on Online 4baby might be a good idea?

When you buy an Ickle Bubba product you have the added benefit of after sales support from the experts themselves. This means you can contact their own aftercare team who are greatly experienced and knowledgeable in their own products.

Pop then an email to : retail.support@icklebubba.com

And placing O4B and your name or order number as the subject.

Please ensure to include any Images videos and an Image of your batch ID along with your proof of purchase.

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

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Added notes for Dean

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