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Terms & Conditions
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Terms & Conditions
For-Your-Little-One Ltd · Last updated: 23 September 2026
These terms explain the conditions that apply when using the For-Your-Little-One website and placing an order with us. They should be read alongside our Privacy Policy and other relevant policies.
Your statutory consumer rights always apply
Nothing in these terms is intended to remove or restrict rights that cannot lawfully be excluded, including rights relating to faulty goods, goods not as described and statutory cancellation rights.
Terms at a glance
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Full Terms & Conditions
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1. Orders & Website Use
Welcome to the For-Your-Little-One Ltd Terms & Conditions of Use. By continuing to browse and use our website, you agree to comply with these terms, together with our Privacy Policy and other applicable policies.
By placing an order with For-Your-Little-One Ltd, you confirm that you are legally capable of entering into a binding contract and that the information you provide to us is accurate and complete.
Customers placing orders must be at least 18 years old, unless a legally authorised arrangement provides otherwise.
These terms do not override any statutory consumer rights that apply to your purchase.
2. Product Information
To the best of our knowledge, product descriptions are accurate and kept as up to date as reasonably possible. Product designs, colours, specifications, weights and measurements may vary because manufacturers can update products from time to time.
Images are provided to assist with product selection and colours may appear differently depending on your device, browser and display settings.
All weights and measurements should be treated as approximate unless a product specification expressly states otherwise.
We aim to sell products that comply with applicable UK requirements and standards for the products concerned.
3. Returns & Your Rights
Change-of-mind returns: For online purchases, you normally have 14 days from the day after receiving your goods to tell us that you wish to cancel your order, subject to applicable consumer law and any relevant legal exceptions.
Once you have notified us within the applicable cancellation period, you normally have a further 14 days to return the goods.
You do not normally need to provide a reason when exercising your statutory cancellation right.
Condition of returned goods
You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning. Where goods are handled beyond what is reasonably necessary and this causes a reduction in value, an appropriate deduction may be made from the refund where permitted by law.
- A A Grade — No deduction: the item is complete, unused and in as-new condition, allowing for reasonable inspection.
- A- A- Grade — Packaging: the product itself remains in new condition but the manufacturer's original box has suffered avoidable customer-caused damage. Where replacement packaging is genuinely required, a £3 packaging deduction may apply where this reflects the resulting cost or reduction in value.
- B B Grade — Used/handled: the product is complete and functional but has signs of use, assembly, marking or handling beyond reasonable inspection such that it can no longer reasonably be sold as new. An appropriate diminished-value deduction may apply.
- C C Grade — Material damage/use: the product has substantial customer-caused use, staining, scratching, damage or other condition issues that materially reduce its value. An appropriate diminished-value deduction may apply.
- Parts Missing parts or accessories: where components or accessories are missing, an appropriate deduction may apply to reflect the reasonable replacement cost or resulting reduction in value.
Please protect the manufacturer's box. Do not write directly on the retail box or apply brown parcel tape, courier labels or other avoidable markings directly to it. Place the manufacturer's box inside suitable outer packaging for return transit.
How to start a return
Returns should be sent through the return process applicable to your order. Please keep your return confirmation and tracking information until your return has been received and processed.
Hygiene-sensitive products
Certain sealed products may be excluded from the statutory cancellation right once unsealed where the applicable health or hygiene exception applies.
This may include certain bedding, mattresses, mattress protectors, pillows or other hygiene-sensitive products where the relevant legal conditions are met.
Faulty or incorrectly described goods: the £10 prepaid return postage cost does not apply where we are responsible for the return cost because the goods are faulty, not as described, or where applicable consumer law otherwise requires us to bear the return cost.
If an item is faulty, damaged or not as described, please contact our Customer Care team before using the standard change-of-mind returns process.
We may ask for photographs, video, serial numbers or other information to help us assess the reported issue. Where necessary, the product may need to be returned to us for inspection.
Within the first 30 days: qualifying faulty goods may be subject to the statutory short-term right to reject. Nothing in these terms limits that right.
After the applicable short-term right to reject: where you are entitled to a remedy for a qualifying fault, repair or replacement may be available under the Consumer Rights Act 2015.
Where a repair is appropriate, the product may need to be returned to us for inspection. If a qualifying manufacturing fault is confirmed, we will arrange the appropriate remedy and, where repaired, return the repaired product to you.
Repair or replacement will be carried out within a reasonable time and without significant inconvenience, with the necessary costs borne by us where required by law.
If repair or replacement is impossible, disproportionate, unsuccessful, or cannot be completed within a reasonable time without significant inconvenience, further statutory remedies may apply.
Refunds
Where a statutory cancellation applies, refunds will be processed in accordance with the applicable consumer cancellation rules.
Where required, this includes refunding the standard outbound delivery charge originally paid. Any additional amount paid for an enhanced or premium delivery service above our standard delivery option does not necessarily have to be refunded.
For eligible change-of-mind returns using our prepaid DPD returns service, the £10 return postage cost will be deducted from the applicable refund.
Refunds will normally be made to the original payment method, subject to the applicable payment provider's processing times and statutory refund requirements.
4. Discount Codes
Discount codes cannot normally be used retrospectively or together with promotions unless the promotion or code expressly states otherwise.
Current brand exclusions and restrictions will be shown with the relevant promotion or discount code.
The exclusions currently listed for certain promotions include Hauck, Ickle Bubba and Kinderkraft.
5. Pre-Order Products
Pre-order products will normally display an estimated delivery timeframe where one is available.
Estimated delivery dates can change where manufacturers or suppliers change their availability.
Any cancellation fee stated for a particular pre-order will be subject to applicable consumer law and will not restrict statutory cancellation or refund rights.
6. Collection & Returns
Where we arrange a collection, customers must provide reasonable access to the address from which the goods were originally delivered.
The customer should make the products being returned, including relevant component parts and accessories, available to the collection driver.
Where reasonably required to assess an issue, we may request clear photographs or video before arranging the most appropriate return, repair or replacement process.
Any collection charges for failed collection attempts will be communicated before they are applied and will be subject to applicable consumer law.
For confirmed manufacturing faults, faulty-goods statutory rights remain unaffected by any collection process or collection charge.
7. Warranty & Guarantees
For-Your-Little-One branded products may be covered by a six-month voluntary warranty, subject to the applicable warranty terms.
The voluntary warranty is intended for the original purchaser and is not transferable unless otherwise agreed.
If you believe a product is faulty, we may ask for photographs, video and proof of purchase so that we can assess the issue and determine the appropriate next step.
Where a manufacturing fault is confirmed, we may arrange an appropriate remedy such as repair, replacement parts or replacement of the product, depending on the circumstances and applicable law.
Normal wear and tear, accidental damage, misuse, unauthorised modification or damage outside normal use may fall outside a voluntary warranty.
A warranty or guarantee does not remove your statutory rights. Statutory rights can continue beyond the stated warranty period where the law provides them.
8. Delivery
Delivery charges and free-delivery thresholds are shown on the website and at checkout and may vary by destination, product and promotion.
Our current website delivery information should be treated as the most up-to-date source for applicable delivery charges and promotional thresholds.
We aim to dispatch paid orders promptly when goods are available in stock. Estimated delivery dates can be affected by weekends, bank holidays, stock availability, courier delays, severe weather and other circumstances outside our reasonable control.
Orders containing products with different availability may have different dispatch or delivery timeframes.
Where a product becomes unavailable after an order has been placed, we will contact the customer and, where appropriate, offer a revised timeframe, a suitable alternative or a refund.
Please check that your delivery address and contact details are correct before completing your order. Once an order has been dispatched, changes to the delivery address may not be possible.
If your order has not arrived within the relevant delivery timeframe or tracking indicates a problem, please contact us at help@foryourlittleone.com so we can investigate with the relevant courier.
Delivery rights: Nothing in these terms transfers statutory consumer delivery rights to the customer or attempts to exclude liability that cannot lawfully be excluded.
9. Customer Pick-Ups
Customer collection from our distribution site is not normally available. This is because distribution areas may be restricted for insurance, operational and health and safety reasons.
10. Product Reviews
By submitting a review, you confirm that the content you provide is your own and does not knowingly infringe another person's intellectual property, privacy or other rights.
Reviews must not contain unlawful, defamatory, threatening, abusive, fraudulent, obscene or otherwise inappropriate content.
Reviews must not include unsolicited advertising, spam, malicious software, personal information belonging to third parties or other prohibited material.
Reviews may be moderated before publication for relevance, legality and compliance with our review rules.
We may decline to publish content that does not meet these requirements.
Once submitted, reviews may not be editable by the customer. Requests for removal can be sent to our customer relations team.
We currently publish reviews written in English.
11. Other Brands
For products manufactured by third-party brands such as Venicci, Hauck, Ickle Bubba, Doona or other manufacturers, the manufacturer's own warranty and service arrangements may apply.
If you experience an issue with a third-party branded product, please contact our customer care team at help@foryourlittleone.com with your order number and photographs or video where appropriate.
We will liaise with the relevant manufacturer where appropriate, but this does not remove any statutory rights you may have against the retailer.
12. Data Protection
We process personal information in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018 where applicable.
We may use personal information to process orders, communicate with customers, provide support, prevent fraud, improve our services and carry out marketing where permitted by applicable law.
Marketing emails and other electronic marketing will be sent only where we have the necessary consent or can lawfully rely on an applicable exception such as the products and services soft opt-in.
Marketing recipients can opt out using the unsubscribe mechanism provided in the relevant communication or by contacting us.
For full details, please see our Privacy Policy .
13. Image Usage & Copyright
Images, photography, graphics, designs and other original visual content displayed on this website may be protected by copyright and other intellectual property rights.
Please do not copy, reproduce, modify, publish, distribute or commercially reuse protected material without permission or another lawful basis for doing so.
Where our company owns the relevant rights, we reserve those rights and may take appropriate action against unauthorised use.
Where content has been supplied or created by a third party, the applicable ownership and licence terms may depend on the relevant agreement with that creator or supplier.
To request permission to use an image or other visual content, contact:
Any licence fee or other remedy for unauthorised use will depend on the circumstances, the rights involved and any applicable agreement or legal remedy.
14. Governing Law & Contact
These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you under applicable law.
Nothing in these terms prevents a consumer from relying on mandatory rights or protections that cannot lawfully be excluded.
For-Your-Little-One Ltd
Unit 12, Zion Street
Tipton
DY4 9DP
Registered in England & Wales
Company No. 08286532
VAT Number: GB166622107
Email: help@foryourlittleone.com
If you have a complaint about ForYourLittleOne.com, please contact us at the postal address or email above.
Need help with your order?
Our customer care team can help with returns, delivery,
product issues and other questions.
help@foryourlittleone.com
