If you are having issues with your order, take a look at some of our Q&A's below to see if they help.
If you cannot find an answer you are looking for get in touch here
You can track your order from using our courier sites. To know which courier is shipping your items please see list.
If your tracking number isn't one of the above or If you have not received your item within 10 working days from the date that we dispatched your order please email to inform us of this at firstname.lastname@example.org and someone will be happy to assist you.
If You are getting errors on the checkout page please make sure all your details are correct and no special characters are present. Please also make sure your address is a valid UK postcode. If you are still experiencing issues please give us a call 0121 389 4698.
If you have not received a confirmation email or your order didn't process on the website please give us a call 0121 389 4698
If you wish to cancel your order we need to be notified within an hour of pacing your order. Please call us to let us know on 0121 389 4698
Orders are processed quickly so we must be made aware, if you order is still in our warehouse we can cancel and refund the order, if the order has left us its up to you to return this back to us for a refund.